1)Introduction
Welcome to Arrivals Star Ltd (“we,” “our,” or “us”). We prioritise the protection of your personal data and respect your privacy. This Privacy Policy explains the data we collect, the reasons for collecting it, and how we handle it in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
2) Data Controller Information
The data controller for your personal data is: Arrivals Star Ltd 28 Buttermarket Street, Warrington, WA1 2LL
Email: [email protected]
3) Personal Data We Collect
We collect various types of personal data from different individuals and entities for specific purposes outlined below:
Customer Information:
We will collect the following data about customers to provide taxi services, process payments, manage bookings, and improve customer experience:
Name, contact details (address, email, phone number), payment details, booking history.
Users may provide information to us by contacting us via our Apps, our websites, by email, telephone, social media or otherwise, or by signing up for our newsletters or alerts, or by creating an account and then using our services. We will collect the personal data to offer services, respond to enquiries, send newsletters/alerts and improve user experience. Users can refuse to provide personal information but we may be unable to provide them with the required services or respond to enquiries if we do not have the required information.
Users that use our services through their company may have information provided to us by their employer, for example their name, contact number, email address and address for the purposes of providing our services to them.
Job Applicants:
Our recruitment process uses the information supplied to us by individuals who apply to work with us to process the application. Where we want to disclose information to a third party, we will not do so without informing the applicant beforehand unless the disclosure is required by law.
Drivers:
We will collect the following data about drivers while they provide services to us, to manage driver relationships, ensure regulatory compliance, monitor safety, and provide required services:
Identity information (title, full name, date of birth, photograph, joint driver license with Warrington Borough Council, driver’s license details)
Contact details (home address, phone number(s), email address(es))
Financial data (bank account details, payments)
Vehicle details (private hire or hackney carriage license, vehicle insurance certificate)
Vehicle-related data (location, rate of travel, GPS tracker, cameras, app data)
Health information
Background check and legal information
Contract, invoice, work date, complaint data
Purpose: To manage driver relationships, ensure regulatory compliance, monitor safety, and provide required services.
CCTV:
Vehicle CCTV footage as required by Warrington Borough Council Taxi Licensing, to comply with licensing regulations and ensure passenger and driver safety.
Website Visitors:
IP address, browsing data, cookies (please refer to our Cookie Policy for more information).
4) Purposes and Legal Basis for Data Processing
We process personal data for the following purposes and legal bases:
Contract: We process your data to fulfil a contractual commitment we have established with you.
Legitimate Interests: Our processing is based on our legitimate interests, aiming to deliver optimal service securely and appropriately.
Consent: We process your data when you have granted explicit permission for a specific purpose.
Legal Obligation: We process data when there is a statutory or legal obligation compelling us to do so.
5) Data Sharing and Recipients
We share personal data with specific recipients for various purposes:
Regulatory authorities: To fulfil legal requirements and reporting obligations.
Third-party service providers: Payment processors, IT service providers, insurers, background check providers, legal advisors.
6) Data Retention
We retain personal data as long as necessary for the purposes outlined in this policy or as required by law.
7) Your Rights
You have the following rights regarding your personal data:
Right to access: Request a copy of your personal data.
Right to rectification: Correct inaccuracies in your personal data.
Right to erasure: Request deletion of your personal data.
Right to restrict processing: Request limitations on how we process your data.
Right to data portability: Receive a copy of your data in a structured format.
Right to object: Object to the processing of your data for certain purposes.
Right to withdraw consent: If processing is based on consent, you can withdraw it at any time.
Limitations to Rights
It’s important to understand that these rights have limitations. For instance, in situations where fulfilling your request could negatively impact other individuals, compromise company trade secrets or intellectual property, or if there are prevailing public interest reasons or legal obligations that necessitate retaining your personal data, some of these rights might be restricted.
External Websites
Please be aware that our website may include links to other websites. Our privacy policy solely pertains to this website. We advise you to review the privacy statements of any other websites you visit.
8) Security
We implement technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction.
9) Contact Us
For questions, concerns, or requests related to your personal data or this Privacy Policy, contact us at [email protected].
10) Changes to this Privacy Policy
We consistently review our privacy notice to ensure its accuracy and relevance. Any revisions will be posted on this website. The most recent update to this privacy policy was in August 2023.